Shipping and Delivery Information

a) Methods of delivery or service provision;

Home delivery:

  • Description: Direct delivery to the customer’s address.
  • Advantages: Convenient for customers, no need to travel.
  • Delivery time: Usually 1-7 working days, depending on the delivery area and company policy.
  • Cost: May be free or charged depending on the company policy and delivery location.

Store pickup:

  • Description: Customers come to the store to collect their items.
  • Advantages: Saves shipping costs, allows inspection of products before acceptance.
  • Delivery time: Immediate or as scheduled.
  • Cost: Usually free if prepaid or according to company policy.

Delivery via shipping partners:

  • Description: Using third-party shipping services for delivery.
  • Advantages: Ensures delivery to remote or inaccessible areas.
  • Delivery time: 1-10 working days, depending on the shipping partner and distance.
  • Cost: Typically charged, with shipping fees communicated before customer order confirmation.

Urgent delivery:

  • Description: Expedited delivery on the same day or within a few hours.
  • Advantages: Suitable for urgent situations.
  • Delivery time: Same day or within a few hours.
  • Cost: Higher compared to regular delivery methods.

b) Estimated delivery or service provision timeframes, taking into account geographical distance and delivery method;

Urban Areas:

  • Major cities (Hanoi, Ho Chi Minh City, Da Nang, Hai Phong):
    • Standard delivery: 1-4 working days.
    • Express delivery: Same day or within 48 hours.

Suburbs and remote provinces:

  • Standard delivery:
    • Short distance (under 100 km): 3-5 working days.
    • Long distance (over 100 km): 5-7 working days.
  • Express delivery: Depending on the shipping service and distance, typically 2-3 working days.

Remote and island areas:

  • Standard delivery: 7-14 working days, depending on the shipping service and geographical conditions.
  • Express delivery: May not be applicable or delivery time may extend from 5-10 working days depending on specific conditions.

Factors affecting delivery or service provision time

  • Geographical distance: The distance from the warehouse or service center to the customer’s address directly affects delivery or service provision time.
    Traffic conditions: Traffic conditions and weather can increase delivery time.
  • Nature of products or services: Products or services that require installation or special configurations may require additional processing time.
  • Work schedule: Service provision time also depends on the work schedule of technical teams or service providers.

c) Differentiation of responsibilities of traders and logistics service providers regarding the provision of goods documents during delivery.

RESPONSIBILITY OF TRADERS

Timely provision of documents:

  • Required documents: Traders are responsible for providing complete and timely documentation related to goods, including invoices, delivery notes, transportation documents (such as waybills, delivery receipts), and other related documents as required by the contract or legal regulations.
  • Ensuring accuracy: Documents must be accurate and reflect correct information about the goods, including description, quantity, weight, value, and commercial terms.

Providing documents to logistics organizations:

  • Goods information: Provide detailed information about goods to logistics service providers to ensure smooth transportation and delivery.
  • Coordination and cooperation: Coordinate with logistics organizations to handle document-related issues and ensure that all necessary documents are delivered on time and in the correct place.

Ensuring customer rights:

  • Document notification: Inform customers about the necessary documents for receiving goods, including document requirements for customs clearance or other regulations.
  • Customer support: Provide necessary support to customers in handling document-related issues and resolving related issues.

RESPONSIBILITY OF LOGISTICS SERVICE PROVIDERS

Management of shipping documents:

  • Shipping documents: Logistics organizations are responsible for issuing and managing shipping documents, including bills of lading, delivery notes, and other necessary documents related to the transportation of goods.
  • Recording and storage: Record and store documents related to goods throughout the transportation and delivery process to ensure transparency and traceability.

Confirmation of receipt documents:

  • Document verification: Confirm and verify documents related to goods when receiving goods from traders and when delivering goods to customers.
  • Reporting incidents: Immediately report any discrepancies or deficiencies in goods documents to traders and customers.

Providing complete information:

  • Shipping information: Provide customers with comprehensive and timely information about the status of goods transportation, including shipping documents and related documents.
  • Problem-solving support: Assist customers in resolving document-related issues, including complaints about discrepancies, damages, or loss of goods.

Compliance with legal regulations:

  • Legal documents: Ensure that all shipping and delivery documents comply with current legal regulations and international standards related to the transportation and delivery of goods.
  • Reporting and procedures: Perform necessary legal procedures related to goods documents, including customs clearance if necessary.

SHARED RESPONSIBILITY

Ensuring accuracy: Traders and logistics service providers are both responsible for ensuring that goods documents are provided fully, accurately, and on time.

Handling complaints: Coordinate to resolve complaints or disputes related to goods documents, including verifying information and correcting errors if any.

Information security: Ensure that information in goods documents is secure and not disclosed or used for purposes other than intended.