General Transaction Terms and Conditions

a) Conditions or restrictions in providing goods or services, such as limitations on time or geographical scope, if any;

Time Limitations

  • Delivery Time: Deliveries are made during business hours, from 8:00 AM to 6:00 PM, Monday to Saturday. No deliveries on Sundays and public holidays.
  • Order Placement Time: Orders placed after 4:00 PM will be processed on the next working day.
  • Promotional Periods: Promotional programs may have limited periods and apply only during specified times as announced.

Geographical Scope Limitations, Delivery Coverage

  • Suburban and remote areas may incur delivery fees, which will be specified when placing an order.
  • Some remote, island, or areas without delivery services from our transport partners may not be serviceable.

We are committed to transparency and providing clear information to customers about these conditions and limitations to ensure customer rights and satisfaction when using our products and services.

b) Inspection Policy

Purpose: The inspection policy is established to ensure product quality, protect customer rights, and build long-term trust between the business and consumers.

Scope of Application: This policy applies to all purchase orders from the company, including both in-store and online purchases.

Inspection Procedures

For in-store customers:

  • Customers carefully inspect products before payment.
  • Store staff assist in product inspection, including checking product condition, accompanying accessories, and warranty documents (if any).
  • Customers sign a confirmation on the inspection report after completing the inspection process.

For online customers:

  • Upon receiving the delivery, customers need to thoroughly inspect the external condition of the goods before signing acceptance to the delivery personnel.
  • Customers have the right to unpack the goods to inspect before signing.
  • If a defect, damage, or discrepancy with the order is found, customers should immediately inform the delivery personnel and contact the company’s customer care department for timely assistance.

Return Policy

  • Product in original condition, not damaged due to customer misuse.
  • Product with complete packaging, tags, labels, accessories, and accompanying documents.
  • Customers retain the inspection report and purchase receipt.

Return Timeframe

  • The company will process return and exchange requests within 3-5 business days upon receiving the request from the customer.
  • In cases requiring additional time, the company will provide specific notification to the customer.
  • To receive assistance with inspection and resolution of product-related issues, customers may contact the customer care department via the company’s provided phone number or email on the official website.

Method and Conditions for Returns

Return or Exchange Conditions

  • Product in original condition: The product must be unused, with complete tags, labels, accessories, and without signs of damage or scratches.
  • Timeframe: Requests for returns or exchanges must be made within 7-15 days from the date of receipt, depending on the company’s specific policy.
  • Invoice and receipt: Customers must present the purchase invoice and goods inspection receipt when requesting returns or exchanges.
  • Valid reason: Product technical faults, discrepancies from the description, damage during transportation, or discrepancies from the order.

Return or Exchange Process

For in-store customers:

  • Step 1: Bring the product with the purchase invoice and goods inspection receipt to the store where the product was purchased.
  • Step 2: Inform the store staff of the reason for returning or exchanging the product.
  • Step 3: Store staff will inspect the product and proceed with necessary procedures for return or exchange.
  • Step 4: Customers will receive a replacement product or refund according to the original payment method.

For online customers:

  • Step 1: Contact the company’s customer care department via phone or email to notify them of the return or exchange request.
  • Step 2: Provide detailed information about the order, reason for return or exchange, and product images (if requested).
  • Step 3: Pack the product carefully and send it back to the company’s provided address. Customers may be responsible for shipping fees if the return reason is not due to supplier error.
  • Step 4: Upon receiving and inspecting the returned product, the company will send a replacement product or refund the customer according to the original payment method.

Refund Method

  • Refund via bank account: The refunded amount will be transferred to the bank account used by the customer for payment.
  • Cash refund: For cash transactions, customers can receive a cash refund at the store or request a transfer to their bank account.

Costs for Returns

Cases where the seller bears the cost:

  • Product technical faults: If the product is faulty due to manufacturer error, the seller will fully cover the shipping cost for returns or exchanges.
  • Product not as described: If the product does not match the description on the website or in-store, the seller will cover the shipping cost for returns or exchanges.
  • Product damaged during transportation: If the product is damaged due to transportation, the seller will cover the shipping cost for returns or exchanges.
  • Product not matching the order: If the product received does not match the order, the seller will cover the shipping cost for returns or exchanges.

Cases where the customer bears the cost:

  • Change of mind: If the customer wishes to return or exchange the product for personal reasons (not due to manufacturer or supplier error), the customer will bear the shipping cost for returns or exchanges.
  • Product not suitable for needs: If the customer finds the product unsuitable for personal needs after receipt, the customer will bear the shipping cost for returns or exchanges.

c) Product Warranty Policy, if applicable;

Depending on the type of product, the warranty period may range from 6 months to 2 years or as specified by the specific product manufacturing regulations. The warranty period will be clearly stated on the packaging or product information page.

d) Responsibilities of the seller and responsibilities of the customer in each transaction.

Seller’s Responsibilities

Provide accurate information:

  • Provide complete and accurate information about products, services, including product description, pricing, warranty policy, return conditions, and related terms.
  • Timely notify customers of any changes related to products, services, or sales policies.

Ensure product quality:

  • Ensure products delivered to customers are correct in type, quality, and quantity as promised.
  • Take responsibility for product and service quality, including warranty, repairs, and product returns as per the published policy.

On-time delivery:

  • Execute deliveries at agreed times and locations with customers.
  • Promptly inform customers in case of any issues causing delivery delays.

Customer support:

  • Provide customer care services, answer inquiries, and assist in resolving product-related issues.
  • Ensure customer complaints are resolved promptly and fairly.

Protect customer information:

  • Secure personal information and transaction details of customers, and do not disclose to third parties without customer consent.
  • Customer’s Responsibilities

Provide accurate information:

  • Provide accurate and complete information when placing orders, including delivery address, contact phone number, and other necessary details.
  • Promptly notify the seller of any changes related to the provided information.

Inspect products upon receipt:

  • Thoroughly inspect the product upon receipt to ensure it matches the order and is not damaged.
  • Immediately notify the seller of any issues related to the product.

Timely payment:

  • Make full and timely payments according to the agreed method with the seller.
  • Take responsibility for transaction-related fees, including delivery fees (if applicable).

Compliance with return policies:

  • Adhere to the terms and regulations regarding product returns as published by the seller.
  • Carefully store the product to ensure it remains intact and eligible for return if necessary.

Proper use of products:

  • Use products according to manufacturer instructions and recommendations for safety and effectiveness.
  • Do not use products for illegal purposes or in a manner that may harm oneself or others.

The responsibilities of the seller and the customer are established to ensure a transparent, fair transaction process and protect the rights of both parties, contributing to building a trustworthy and long-lasting relationship.