Transportation policy

After confirming the purchase order, Thái Minh Nguyên Company utilizes third-party transportation services or delivers goods via passenger buses (coaches) as per customer’s request. The transportation time ranges from 3-7 working days.

Delivery policy

1. Thái Minh Nguyên Trading and Service Limited Liability Company verifies the delivery address provided by customers and the customer information requested in the purchase order on the company’s website

2. The delivery time is calculated from the moment Thái Minh Nguyên Company confirms the successful purchase order on the website and creates a shipping request form with a third-party unit. If customers make purchases after office hours, an additional day will be added to the delivery time.

3. Orders made on Saturdays and Sundays will be delivered starting from the following Monday.

4. During the purchasing process, customers should note that there may be certain locations where we are unable to deliver. In such cases, we will notify customers through the contact information provided during the purchase and arrange for either order cancellation or delivery to an alternative address.

5. Thái Minh Nguyên Trading and Service Limited Liability Company informs customers about any delays in delivery. However, we will not be liable for any losses, debts, expenses, damages, or additional fees incurred due to late delivery.

6. All company orders are carefully packaged and customers will receive a photo before shipment. The company logo will be visible on the package, paper bag, or cardboard box for identification. Customers should inspect the goods upon delivery and verify the information received to avoid potential fraud or counterfeit products.

7. Customers may take a photo of the purchase order as a precautionary measure in case of any future disputes or complaints about purchased products.